Our Team

I worked with Paul for several years. I have a great respect for him and his work. Paul is a passionate educator. He has always been very keen to help students prosper and support them in developing their unique talents and interests

I am driven by a passion for excellence in all my endeavours, and whether in industry training or academia, a pragmatic desire to ‘get things done’.

My interests include people development, change management, and hospitality management training.

In addition to my work as the Chair of the London region of the Institute of Hospitality, I am also a volunteer business mentor, and external examiner, have served as an awarding body academic council member, acted as an independent apprenticeship assessor for the CMI and am currently Vice President of the Reunion des Gastronomes.

I also advise on the development and content of Hospitality and Higher Education qualifications.

I particularly admire his determination to care about the entire student’s journey, not just the final result. I believe Paul is truly educating students for life, not simply to pass an exam or to get a degree, which I consider a rare quality…

Monica is a highly experienced hospitality professional who is well-regarded and highly knowledgeable, this is why I would have no hesitation in recommending her services.

I attended one of Monica’s courses… so know first hand that she is also a highly-skilled and knowledgeable trainer

As the founder of Star Quality Hospitality Consultancy, I specialise in working operationally with the owner/managers of independent Hotels and Restaurants.

With over 30 years of industry experience having worked in, and managed 4 and 5 star hotels. I have been involved with the implementation of standards, hotel openings, and refurbishments.

I have written for hotel industry magazines as their industry expert and am a published author. The three books that I have written (see below) are all Amazon Best Sellers.

I have trained hundreds of individuals to develop their Customer Service skills and run Masterclasses around my signature system. I have spoken in the UK and internationally at hotel conferences and trade shows.

My vision is to raise the profile of the hospitality industry, so whichever hotel a guest stays in, or whichever restaurant they choose to dine at, they are taken on a unique customer service journey where the hospitality professionals they meet along the way create memorable experiences just for them.

Specialties:
Hospitality Consultancy and developing aspiring Hospitality Managers
Licensed WorldHost™ Trainer – Transforming Customer Experience
Springboard Ambassador
Institute of Hospitality Mentor
Published author, Conference host and speaker in the UK and Internationally.
Hotel judge for Tourism Awards in Essex and Bournemouth

Monica is an expert in her field, she has given me the confidence that with enough will power and focus that I can achieve anything in my life.

She has been my role model, and is a great teacher and coach

Ben is a consummate and professional hospitality expert, passionate about educating and mentoring the stars of tomorrow

My passions are –
My family, my work, my friends and my colleagues
Developing and training anyone who has the same passion as myself
Apprenticeships and the difference they can make
Making our amazing industry fun and accessible to all
Making a team the very best it can possibly be and then making it better
Supporting and leading my teams by example
Telling everyone who will listen what a great industry we work in
Learn from the very best and do what they do and learn from the worst and don’t do what they do
Will only work with and for great people

A star trainer and communicator…his passion and enthusiasm are infectious…love working with him